“As account manager, I manage the relationship between my clients and D&Z and we have crews on the team that support and fill the positions."
I work in a group called Day & Zimmermann Federal Services. We’re a staffing organization, traditional staffing in the sense that clients need contractors, they need our support. Our focus is cleared staffing, anything from Department of Defense, to Department of Energy, to a particular agencies Public Trust. For myself, I touch all sorts of federal contracts through my clients. As an account manager, I manage the relationship between my clients and D&Z and we have recruiters on the team that support and fill the positions.
My job is to just make sure that everything goes smoothly, keep the client’s happy, handle almost any issue that can arise, find new business at the client – all of it on the client side. And to make sure the recruiters have the best jobs prioritized by what is fillable now. Really my job is to make sure the client is happy and continues to feed my team business and to ensure that the recruiters have the best jobs to fill so they are as successful as possible. That is when I am going to be successful.
The changes have been more technology and how people view recruiting and staffing. I mean, in 2005, LinkedIn was barely a thing, indeed.com was unknown, Monster.com had just started really kicking, so technology has been a big boom and a big help. We’re able to access more people, give them a chance to communicate more often. You have to communicate in this business, communication is the key. If you’re not communicating with your people, that’s an issue and you won’t be successful.
So technology, like I said, can provide a huge value, but it’s also created a bit of a challenge because technology doesn’t keep the human touch. Some people forget the phone and the art of a conversation. We have some recruiters that are great on the phone and that is why they are very successful.
The first piece is: the highs are never as high and the lows are never as low. This is a very emotional business because what you deal with is people. The best part about this job is people, the worst part about this job is people. So just take every day as a brand new day. You can’t bring in yesterday’s frustrations to work, but you can work hard to reap success.
Piece two: When you get frustrated, think what more you could have done to make that situation less frustrating. Sometimes that’s out of your hands; but sometimes, if you take ownership, that’s something very useful to finding a quick resolution.