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Inquiry and Reporting Mechanisms

Calls to the Ethics Help Line are answered by a trained third party communications specialist who will document caller concerns or questions and get them to the Chief Ethics Officer and the Ethics and Compliance Administrator.

Help Lines

The 800 number is toll-free and has capability for the hearing-impaired and translation services, if needed. Outside of the United States, this number is accessible from anywhere in the world by calling the ATT operator in the country in question. The Help Line number is 1 (877) 319-0270.

In addition, employees can also report their concerns via https://dayzim.alertline.com. No action will be taken against those who report a suspected violation. There will be no retributions or reprisals for reporting a concern. Complaints can be filed anonymously. The Company does not attempt to identify anonymous complainants.

The employees, and others also have the option to report a concern to the Company's Ethics Officer. The names and contact information of the Ethics Officers are shown on Ethics Posters displayed at various locations throughout the Company.

All calls are categorized into three categories: A, B or C depending on the significance.

Status of Help Line complaints are reported quarterly to the appropriate business unit President, Ethics and Compliance Committee Members and the CEO showing the investigation status, resolution and corrective actions taken.


There is a formal protocol for handling Help Line complaints.

We have a 5-step process for handling a concern reported through our Help Lines:

  1. Acknowledgement of the complaint received within 24 hours.
  2. Assignment of the complaint to a subject matter expert for investigation or a response as needed.
  3. Maintaining contact with the complainant regarding the status of the investigation.
  4. Review of the report submitted by investigator for the thoroughness of the investigation and soundness of the resolution by the Head of Ethics and Compliance Program. Please see attached report: DZ Help Line Complaint Investigation.
  5. Report back to the complainant regarding the resolution of their complaint.

Exhibit A - Investigation Checklist
Exhibit B - Fairness Confidentiality